Politique de confidentialité

PRIVACY POLICY — ELVYQO 

At ELVYQO, we respect your privacy and are committed to protecting your personal information.

INFORMATION WE COLLECT

When you visit our store, place an order, contact us, create an account or interact with our services, we may collect information such as:

- Name

- Billing and shipping address

- Email address

- Telephone number

- Order and transaction information

- Payment-related information processed securely by our payment providers

- Device, browser and usage information

- IP address and general location information

- Communications you send to us

HOW WE USE YOUR INFORMATION

We may use your personal information to:

- Process and fulfil orders

- Provide customer support

- Communicate about orders, shipping and returns

- Prevent fraud and protect the security of our store

- Improve our website, products and customer experience

- Comply with legal and regulatory obligations

- Send marketing communications where you have provided consent or where otherwise permitted by law

PAYMENTS

Payment information is processed through secure payment providers. ELVYOO does not store complete payment card details.

SERVICE PROVIDERS

We may share personal information with trusted third parties that help us operate our store, including payment processors, delivery providers, ecommerce platforms, analytics providers and other service providers necessary to complete transactions and provide our services.

These providers may process personal information only as required to perform their services and in accordance with applicable law.

INTERNATIONAL DATA TRANSFERS

Some service providers may process data outside your country of residence. Where required, appropriate safeguards are used to protect personal information during international transfers.

COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to operate essential store functions, remember preferences, understand website usage and improve the customer experience.

Where required by law, non-essential cookies are used only after obtaining your consent.

MARKETING

If you choose to receive marketing communications from ELVYQO, you may unsubscribe at any time using the unsubscribe option provided in those communications.

YOUR RIGHTS

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to request access, correction, deletion, restriction or portability of your data, and to object to certain processing activities.

You may also withdraw consent where processing is based on consent.

DATA RETENTION

We retain personal information only for as long as necessary to provide our services, complete transactions, comply with legal obligations, resolve disputes and maintain appropriate business records.

SECURITY

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

CHILDREN

Our store is not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal requirements.

CONTACT

For questions about this Privacy Policy or requests relating to your personal information, please contact us through the ELVYQO Contact page.