Shipping policy
Shipping Policy — ELVYQO
At ELVYQO, we believe that a great shopping experience begins with clear and transparent delivery information.
Order Processing
Orders are prepared for shipment after payment has been successfully confirmed.
Processing times may vary depending on the product, supplier availability and order volume.
Once your order has been dispatched, you will receive a shipping confirmation when the relevant information is available.
Shipping Destinations and Costs
We deliver to the destinations available during checkout.
Shipping costs are calculated or displayed at checkout based on your delivery address and the applicable shipping options.
Please review the shipping charges and available delivery information before completing your purchase.
Delivery Times
Delivery times vary depending on the product, its dispatch location, the destination and the shipping service.
ELVYQO works with fulfilment partners, and products may be dispatched from different locations.
Product-specific delivery information should be confirmed before placing an order. If you need an estimated delivery timeframe for a particular item, please contact us before purchasing.
Delivery estimates are not guaranteed arrival dates. However, this does not affect your statutory consumer rights.
Order Tracking
Where tracking is available, you will receive the relevant tracking information after your order has been dispatched.
Tracking updates may take some time to appear in the carrier’s system.
Customs Duties and Import Taxes
Depending on the destination and shipping arrangements, customs duties, import taxes or other charges may apply.
Any applicable charges will be handled and disclosed in accordance with relevant consumer protection and tax laws.
If you have questions about potential import charges, please contact us before placing your order.
Delivery Delays
Occasional delays may occur due to carrier operations, customs procedures, weather conditions, public holidays or other circumstances.
If your order is delayed, please contact us so we can review the available shipping information and assist you.
Your statutory rights regarding delivery remain unaffected.
Incorrect or Incomplete Addresses
Please provide a complete and accurate delivery address when placing your order.
If you notice an error, contact us as soon as possible. Once an order has been dispatched, address changes may not be possible.
Multiple-Item Orders
Products in the same order may occasionally be shipped separately or arrive on different dates.
Where available, separate tracking information will be provided for individual shipments.
Missing or Undelivered Orders
If your order has not arrived within the applicable delivery timeframe, please contact us through our Contact page, including your order number.
We will investigate the situation and assist you in accordance with applicable consumer rights.
Contact Us
For questions regarding shipping, tracking or delivery, please contact ELVYQO through the Contact page on our website.
We are here to help make your shopping experience as clear and straightforward as possible.